Definition: Sales Cloud

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Salesforce Sales Cloud 
is a customer relationship management (CRM) platform designed to support sales, marketing and customer support in both business-to-business (B2B) and business-to-customer (B2C) contexts. 

Sales Cloud is a fully customizable product that brings all the customer information together in an integrated platform that incorporates marketing, lead generation, sales, customer service and business analytics and provides access to thousands of applications through the AppExchange. The platform is provided as Software as a Service (SaaS) for browser-based access; a mobile app is also available. A real-time social feed for collaboration allows users to share information or ask questions of the user community.
Salesforce Sales Cloud is a CRM  platform designed to manage the sales, marketing and customer support facets of business-to-business (B2B) and business-to-customer (B2C) engagement strategies. 
Salesforce Sales Cloud is suited for enterprises of all sizes, providing users with core CRM tools such as account and contact management, as well as enhanced CRM tools for marketing, lead management, sales and analytics. The platform is available as a software as a service arrangement designed to work with today's popular Web browsers. Many of its capabilities are also available in the Salesforce1 mobile application, which can be downloaded from the Apple App Store and Google Play Store. 

Key Features

  • Communities for sales
  • Marketing and sales leads
  • Email integration
  • Opportunities and quotes
  • Build and run innovative apps
  • Forecasting
  • Engage customers everywhere
  • Approvals and workflow
  • Social accounts and contacts
  • Chatter
  • Analytics
  • Mobile to stay connected
  • Contact Manager
  • Real Time Visibility
  • Dashboards
  • Workflow
Location: Jaipur, Rajasthan, India

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