Definition: Health Cloud

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Salesforce Health Cloud
is built on Service Cloud, enables providers to get a more precise view of patient demographic, lifestyle and health information to better serve their needs. It is about understanding patients beyond their charts and ultimately putting relationships first.

For the first time in history, healthcare IT is shifting toward the patient experience. New regulations such as the Affordable Care Act (ACA) and outcomes-based reimbursements are pressuring health providers to provide more comprehensive care and compete for patients like never before. At the same time, expectations of patients have shifted, as younger generation’s digital natives who grew up with iPhone's, Facebook and Fit-bits — are demanding that providers offer more tech-savvy ways of managing their care. 

In fact, 71% of millennial want their doctors to provide a mobile app to actively manage their health. 63% would be interested in proactively providing their health data from wearable’s to their doctors, so they can monitor their well-being.

With Health Cloud, customers have a data model built around patients and designed specifically for a clinical setting using FHIR standards. This out-of-the-box functionality reduces customization as well as guesswork, and benefits from Salesforce’s continuous innovation with three seamless upgrades each year.

Key Features

  • Field Audit Trail
  • Platform Encryption
  • Event Monitoring 
  • Knowledge base—read & write**
  • Knowledge usage analytics
  • Rich knowledge article templates*
  • Customer Community**
  • Omni-channel
  • Mobile access
  • Entitlements
  • Service contracts
  • Milestones/SLA
  • Case auto-assignment
  • Case email auto-response
  • Case escalation rules & queues
  • Case management & history tracking
  • Chatter collaboration
  • Role permissions
  • Task & activity tracking
  • Profiles & page layouts
  • Record types
  • Visual workflow
  • Customizable dashboard & reports***
  • Mobile customization & administration
  • Force.com code (Apex) & pages (Visualforce)
  • Integration via web services API
  • Custom websites
  • 24/7 toll-free support
  • 100+ administration services
  • Unlimited online training 
Location: Jaipur, Rajasthan, India

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