Definition: Community Cloud

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Salesforce Community Cloud 
is an online platform that enables rich collaboration between employees, customers, partners, suppliers and distributors. Organisations can create fully-branded public or private communities that connect members directly with each other – and with relevant content, data and business processes.

A community cloud in computing is a collaborative effort in which infrastructure is shared between several organizations from a specific community with common concerns (security, compliance, jurisdiction, etc.), whether managed internally or by a third-party and hosted internally or externally.This is controlled and used by a group of organizations that have shared interest. The costs are spread over fewer users than a public cloud (but more than a private cloud), so only some of the cost savings potential of cloud computing are realized

Key Feature

  • Lightning Community Builder and Templates
  • Targeted Recommendations
  • Customer Engagement
  • Salesforce Files Connect for Google Drive
  • Increase engagement with Partners & Customers
  • A whole new level of customer service and support
  • Robust and engaging
  • Ability to easily share and collaborate
  • Lower cost
Location: Jaipur, Rajasthan, India

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