Definition: Commerce Cloud

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Salesforce Commerce Cloud 
is a tool that brings together digital commerce, mobile-first point of sale (POS) and store operations, predictive intelligence, and order management. It unifies the customer experience and streamlines commerce operations from purchase to fulfillment to post-sale service.

Commerce Cloud’s features are organized into three categories — experience, operations, and intelligence. 
  • Experience capabilities enable you to orchestrate content, products, promotions, and pricing to engage customers. 
  • Operations capabilities help you extend core functions across all channels, connecting order fulfillment and back-office functions. 
  • Intelligence capabilities enhance your ability to be data-driven with business insights and customer personalization.
Together, these capabilities power commerce across all channels — mobile, web, kiosk, store, call center and others — and from shopping to fulfillment to post-sale service.

Commerce Cloud offers a full range of capabilities and is powered by a shared promotion and personalization engine, so that you get a single view of commerce data such as customers, orders, products, and prices. 
Featuring a multi-tenant architecture, this app has a proven track record of security and reliability.

Salesforce Commerce Cloud, formerly called Demandware, is a cloud-based service for unifying the way businesses engage with customers over any channel or device.

Key Features

  • Seamless upgrades.
  • A suite of cloud services
  • A product road-map defined by Salesforce
  • Central Customer Management
  • Channel Management
  • Connect Consumers to Products
  • Continuous Innovation
  • E-Commerce
  • Manage Product-level Inventory Availability
  • Publish and Syndicate Relevant Content
  • Scalable, Secure and Reliable
  • Speed and Agility
  • Superior Growth, Superior Economics
Location: Jaipur, Rajasthan, India

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